Please share your experience of what works and doesn't for a major system implementation. We also want to leverage the launch training into an ongoing training strategy for new users who are hired or promoted infrequently.

Here are some details about our system launch:

• Implementation audience of about 500

• Some of the audience is in 4 other locations

• Business processes span 17 unique audiences and/or departments

• 17 high-level modules need to be trained

• 17 Implementation plan is not yet finalized

Training is strategic and future oriented tied to organizational goal, communicated , transfered and reinforced. FULL backing of top management. Adherence to organizational culture
Also, if I go thru this whats in it for me an
infrequent promotion, raise ???? Or must I go after the great training elsewhere????

Nero

Thanks Nero! We have all that covered. I should have been a bit more specific with my posting.

I am looking for design best practices for system training. Also, add to my prior list of background information -- we have a reluctant sales training audience that will be required to standardize processes.

For the reluctant sales force - is it too late to form a team of sales members who can participate in the design of the standardized processes? Or if already designed, how about participate in focus groups? This way they can give feedback and feel like they have some control in this major change initiative. Then this can be communicated to the remaining sales force members. Helps get buy in and commitment.

As for the software training, i could write a book on it! i dont know where to start....

quote:

For the reluctant sales force - is it too late to form a team of sales members who can participate in the design of the standardized processes? Or if already designed, how about participate in focus groups? This way they can give feedback and feel like they have some control in this major change initiative. Then this can be communicated to the remaining sales force members. Helps get buy in and commitment.

I absolutely agree with ShoreGirl for this one. It's perfect for TeamOJT. Easy to learn system with guaranteed results. Can be done very, very quickly - and cheaply. Would require only one-two hours per week for sales teams to meet. Guaranteed standardization of processes and employee buy in.