I am trying to develop up-sell training for existing customer service staff. I am looking for creative ideas for learning activities. Does anyone have some ideas that could help me?

Here are some questions to get your ideas flowing...

What is the desired outcome?
To achieve that outcome...
What do learners need to do to get prepared for learning the new skill/knowledge?
What do learners need to do to connect with the new skill/knowledge? What do they need to do to connect existing skill/knowledge to the new skill/knowledge?
What do learners need to do to practice with and apply the new skill/knowledge?

This message has been edited. Last edited by: Fanatic Facilitator,

Hi,

We actually have a program on this topic designed just for this audience. It’s called The Sales Connection.

If you would be interested in taking a look at it you can go to:

http://www.premiertrainingsolutions.com/salesconnection.html

Thanks, Catherine

Hi,

I have made it a point not to be self promoting on this forum, but you said you wanted creative ideas for this program and I have one you may want to consider.

I have experienced many companies deliver training against a top-line initiative, then struggle to get the target audience to remember and apply what they have learned.

We have a software tool called Q OnDemand. Q is not a magic bullet but fills many of the critical gaps (Accountability, Reinforcement & Measurement) we see in a typical training delivery model. In a nutshell:
- Q proactively spoonfeeds reinforcement to your target audience on a recurrent schedule & interval of your choosing - by providing daily reinforcement without negatively impacting daily activity and without unnecessarily pulling people away from their desks, Q makes information top of mind so effective application of what is learned happens more predictably and more quickly.
- Q measures retention & alignment of information so individual and team coaching opportunities can be identified more quickly.
- Q prescribes additional reinforcement to individuals based on identified gaps

If you are interested in discussing further, please let me know.

Good luck - ERIC

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