Hello all,

I've been asked to assist a business unit with completing a "quick" (aka non-scientific) proficiency profile/assessment. the assessment would consist of a few steps (as I see them...but am open to your ideas...):
1) Identify models of proficiency for key roles
2) via Interview/Observation of models, create a proficiency profile (template, rubric, etc.)
3) Leaders then measure other incumbents in same role against proficiency profile
4) Evaluate results

I know this is taking huge shortcuts...but due to the need for a rapid turnaround, the business is willing to accept the risk that with a hasty execution, the results could be skewed.

Here is my challenge...I've never had to take these shortcuts before, and am hoping you all will have wise advice. I am particularly concerned with how to define "proficiency" from observation/interview of the models.

Does anyone have any advice and/or templates you would be willing to share?

Please let me know,
Thanks!

Hello,

Don't know if I fully understand what you are after...so let me take a stab at restating the question:

As I "hear" your question, you are looking for an approach to identifying competencies around certain roles and a way to gather feedback on individual proficiencies against those competencies.

Close?

If yes, the short answer is to begin with the performance goals and objectives (expected results) associated with the respective roles. From there you identify the skills, competencies, behaviors, and practices related to accomplishment of those results. That is what you measure. (You will be surprised to see how many of them have an impact on several results.)

For gathering feedback on individual's performance you can administer 360 feedback assessments...using your specific competencies. The data can be sorted individually and in the aggregate...enabling you/manager to spot both individual and business unit developmental opportunities.

There are lots of low/no cost survey tools available on-line today. For more robust capabilities you will either want to have an external resource administer the assessments for you or purchase a software package for in-house use across the entire organization.

If you have questions about 360 feedback check out the FAQ's blog at www.360fyi.com.