I am dealing with a client who wants our company to help them "deal" with different generations in the workplace. They want something other than typical diversity/tolerance training. I am stumped because we haven't dealt with this topic before.
Any suggestion on how to approach this?

I know this is going to come across as a generic blog response, but if you have not done so yet, I would start with understanding the unique challenges they are faced with by having the genrational differences. My experience has been that when organizations specifically request "non-typical" training, what they are really saying is, "something that is meaningful to us and will resonate with the group.
I would then focus on the specific challenge identified. "Enhancing Communication in the Workplace" is a much better title than, "Dealing with Gen Y" which just reinforces the disparity.
Hope this helps some.

Hi JM -- it would help to know what analysis you've done so far. What gaps are they trying to address with this intervention? In other words -- what led them to request this as a solution?

I'll make some assumptions that Yes - your organization, like many, realize that there are 4 distinct generations in the workplace. And more effective ways to work through these differences are needed. We have done, and are doing more of this kind of work, to help groups become more familiar with each of generational differences. Strauss and Howe have written some great articles on this. I came across a useful article this morning - Generations At Work. www.generationsatwork.com

Check it out, this should be a great start it will at least provide you with some background on how to navigate the conversations to close the gaps.

We have a self-study course called "Leading the Multigenerational Workforce" in a PDF format that may be useful. If you want a complimentary copy, drop me a note outsourcetrn@charter.net and I'll be happy to share it.