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Good morning!
I am the manager for a company of approximately 2800 team members making up multiple departments. I have been asked to propose a new training structure that would incorporate our departmental trainers into my Training & Development Department (currently consisting of 4 Training Coordinators). There are approximately 16 departmental trainers to consider in this new hierarchy and they are all, currently, hourly trainers. Essentially my team develops and delivers content on a corporate-wide basis and the departmental trainers are responsible for training in their departments with little to no interaction with my team. Does anyone have any suggestions or have a similar structure currently in place? Thanks in advance for your responses! |
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Wendal-
I went through centralizing a decentralized training team in a previous organization I worked for. Woul be happy to discuss the process and what I learned. PM me if you want to set up some time to speak. |
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What is the Business Plan, Business Model? Why have you been asked to design a new training structure? What is Training's role now and in the new realities ?
Once intimate with the above the re-organization should be evident. In short "Form Follows Function" Nero |
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Why would you want to centralize them? From my experience, was a line trainer leaves the line and moves to T&D, they become less effective. What we did was run what you are currently running. It worked fine.
The line trainers become subject matter experts & coaches. They are able to implement their training. The T&D trainers become corporate initative and middle/senior mgt trainers. Why ruin a good thing? |
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Having had it both ways, I tend to agree with Frankie - at least for my organization. With costs being a factor for many organizations, trainers/SMEs that can double as production employees is the way to go. The training expert’s role becomes managing the curriculum while ensuring that the SMEs always have a solid training skill set. Oraganizations - especially outsourced contact centers like mine - are finding it more and more difficult to justify a full time dedicated training staff.
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