I am a trainer in a call center environment, we work in a regulated industry and our company recently went through some major changes, which included clearly stating our mission and core values. I have been tasked with restructuring our training program and wish to integrate our company's core values into our new hire orientation and training.

I'm looking for some ideas on how to do this. Are there any best practices out there?

And what do you do when you can't identify how a particular core value manifests itself in a specific job/role within the organization?

Any and all suggestions and feedback would be greatly appreciated.

Thanks in advance for any response(s)!

Quick tip I picked up a Corporate University Week two years ago- put mission statement/values at beginning of each course. Highlight how course ties in. Reinforced line-of-sight tie-in with every course.

So simple and effective, but until it was mentioned to me, I just never thought of it.

Translates to some company cultures better than others.

Working on a Call-Center Learning Portal implementation currently. If you'd like to chat about common issues/experiences, feel free to reach out.

Hope this helps.