Help! I am new in the training field and I am planning a training session for a group of Credit Union tellers. One of the topics is professionalism and I would love to include an activity. Any advice on this would be tremendously appreciated!!!

Hi

Your topic may actually consist of several sub-topics like -

Communications
Character / personality honing
Competency
etc... etc...

Once you break it down and decide what you want to cover,you may then be able to have activities for each... how about that? And on activities - I found this site to be quite good - http://www.businessballs.com/

Have fun

John Tan
Be Effective in Training

Hi Tracy -- could you please provide additional information about the results of your analysis? For example -- What is the issue being addressed? Are these people currently not acting professionally? Are they aware of the expected behavior? Have they demonstrated that they are unaware of what professionalism means? What is the desired outcome of this session (specific, performance-based stuff)...

I understand what you mean about professionalism being a broad topic, perhaps a little more info would be useful...

We are a credit union and the training will be for tellers. Here are some of the concerns:
Eating
Sloppy with paper work and emails
Chatting and gossiping on teller line
Loud and the occasional abusive language
Lack of accountability
Hanging out in offices

I know what your thinking...why can't management enforce these topics?...DO our policies illustrate that these are not acceptable behaviors?... Yes and yes...with the exception that management needs training as well...but my goal is for the tellers to understand that these behaviors make them look bad personally as well as professionally and understand why professionalism is important.

I am planning a teller group meeting with one teller from each branch, that adds up to about 11 folks. Any ideas for activities?

Thanks again for the help!!!!

I agree with FF. Recruit tellers that can talk specfically to your issues of "professionalism". What are the tellers trying to sell? See also policies ,procedures on dress and language. Speak to who reinforces this. Culture ???

Nero