Carol:

Do you mean Instant Rapport by Michael Brooks?

Hello again, M_Catalano:

quote:

I have a salesperson that needs to improve his sales technique... but it is the same way he his all the time, not just with customers.

Why is he in sales? Isn't it cruel to try and change an employee's personality just to meet the business needs of the employer? When employees are in the wrong jobs we need to apologize and help them find more appropriate jobs either inside or outside the organization.

Does he even like his job? It doesn't sound like someone with that kind of personality would even enjoy working in sales.

Have you discussed this with him?

This conversation reminded me of the episodes of Taxi when Latka "altered his lifestyle to fit the fast lane."

...anybody else remember that? Am I showing my age?...

M_Catalano,

After sifting through all these responses, what are your thoughts about the situation?