Good Morning!

I am looking for ideas on timing to start measuring success of a new training program. We are implementing a couple of new customer service based training programs and are currently measuring these through post session evalutaions.

My question is about establishing a generally realistic time frame to measure whether or not a new training initiative has made an impact for the entire organization. Of course, I am being asked to show impact in the fastest time possible.

Thanks!

It's important to begin measuremenet immediately after your program ends. Otherwise other factors can easily be attributed to the success or failure.

In fact, you should have some measurement that happens during training.

If your training is designed to change behaviors, you need to be able to see those behaviors changes or begin to change in the first few days.

Thanks for response!!!


Do you know of any data/ studies that show impact of training over time?

Must have book: High-impact Learning (Brinkerhoff)

I think this will provide you with the information and insight to answer this query.

If not already planned at the planning phase, quickly move to identify the agreed-upon objectives and outcomes and who they are meant for. Identify what was to be learned, what behaviour is to be changed, and how / what it would impact. Ideally capturing time improvements, customer satisfaction improvements, sales increases, retention increase, etc.

Be sure to be clear and get buy-in by involving all critical leaders whose areas would affected (improved) - this will also force a performance improvement eye catching attention and importance, etc., etc. You get the picture.