OK, bear with me...I'm new to this discussion site. I've checked all the previous discussions but have not found this information.

What I need are industry figures, percentages, statistics...just like in the "State of the Industry" report but instead of figures on amount spent per employee by the BEST orgs, etc. I need to know what other organizations say on the following -
* Percentage of participants that are satisfied with the training they attended
* Percentage of participants satisfied with the instructor
* Percentage of participants able to apply what they learned to their work/job

Etc.....those types of things. We are able to show our own figures but have nothing to compare it to in order to show how we are doing.

Suggestions?

Thanks.

I don't understand how someone else's company's training satisfaction numbers are going to be a helpful comparison to anything.

Shouldn't you strive for all of your customers to be satisfied with the training and instructor and able to apply what they learned?

Unless you and this other company to whom you compare yourself are in the exact same business doing the exact same training with the exact same trainers and exact same employees, the comparison doesn't matter. How would it be relevant to compare your satisfaction numbers to someone else's? I honestly don't understand.

When my son gets a C in something, he often says "but mom, everyone else in the class got a C"...

I agree. I don't always understand or agree with what we're asked to report on either, but having said that, this is what I'm looking for.

quote:

Originally posted by Always Learning:
I don't understand how someone else's company's training satisfaction numbers are going to be a helpful comparison to anything.

Shouldn't you strive for all of your customers to be satisfied with the training and instructor and able to apply what they learned?

Unless you and this other company to whom you compare yourself are in the exact same business doing the exact same training with the exact same trainers and exact same employees, the comparison doesn't matter. How would it be relevant to compare your satisfaction numbers to someone else's? I honestly don't understand.

When my son gets a C in something, he often says "but mom, everyone else in the class got a C"...

Linda, Try if you have not already other astd resources on this website 9white papers)or talk directly to customer care. Ditto for shrm.

Nero

But reporting on something that doesn't make any sense or that is really irrelevant will not resolve anything. It will only help to seal your doom in continuing to have to carry out tasks whether or not they are necessary. Could you share with us why they want this information -- how do they explain the relevancy? Have you tried presenting an analogy to demonstrate why it isn't really relevant?

I've been reading a very interesting book called How to Grow a Backbone. Seriously - that is the name of the book. It's a great read and has saved me from a lot of busy work, bad meetings and other fiascos.