We always share the Level 1 and Level 3 feedback with our customers, but have a hard time getting them see past the number ratings (e.g., the average for a section is 4.2 out of 5, so they think they are doing OK). They are responsible for initiating changes to the program (we can only recommend), but many times fail to recognize trends in the feedback and courses continue to have ineffective sections in them.

With hundreds of courses that are taught in our organization, our group obviously cannot keep track of each course's feedback. How can we help our customers look at the feedback more critically? Does anyone have a "checklist" of things to look for when analyzing feedback?

Critical to any research process is the presentation of the results of the research.