We have a new program we have just finished piloting on International Negotiation. This would be suitable because the objectives are tied to improving customer satisfaction and quicker resolution of the issues. Handling difficult or escalation situations with global customers is challenging and carries a high degree of risk. A training which teaches skills to navigate conflict and enhance negotation skills impacts customer retention. Retention impacts revenue from contract renewals. The renewals can be isolated by the type of customer handled through a specially training support group. This would be ripe for ROI.

Sounds perfect.

I have recently come across a tool used in Australia which satisfies all Kirkpatricks assessment levels called RAIT. It appears to be quick, valid and reliable. International banks,mining companies and consumer product organisations are using it with outstanding success. Let me know and I will be happy to put you in contact.