Hi MTed... are you referring to customer satisfaction (level 1) data? Could you please provide a bit more information? I don't fully understand what you're wanting to capture and why.
What is your goal for collecting and keeping the data in a system of some sort? (this question is particularly applicable to if we're talking about level 1 - I do understand the need to track certification test data and that type of thing)
MTed, In Level 1 evaluation we have used Zoomerang in collecting responses in the past. We now have the evals as part of our LMS (SABA). Level 2 We use assessments. Being part of Call Center environment we use Monitoring and Coaching for Level 3 &4