From a Call Center perspective, training budgets typically allow between 2% - 6% of an employees productivity time back into training. So a full time employee who works 2080 hours per year, would get anywhere from 40 to 120 hours of refresher/uptraining per year, depending on the complexity of the product(s).

This message has been edited. Last edited by: HPTS,

And this data is from what source?

The best source of them all - Experience.

So, specifically - this is data from a single sampling of a single call center, yes?

Dear rsilaghi,
Every organisatiob has different norms for ndefining training norms.
eg: In our organisation every employee has to undergo 9 mandays of training in a year. 1 manday- 8 hours

trust this will make your life in calculating mandays a lil better

Regards,
Radhika

quote:

Originally posted by rsilaghi:
Can anyone help me out?

What is the average (and/or optimal) % or number of hours permonth/year, per employee devoted to "training" across industries?

Are there are any articles written on this?