Lots of examples Nero - here's a couple

Insurance Sales - collected commission figures for 2000 salespeople - produced a 'performance curve' (worst sales gets 1 out of 10, best sales gets 10)- designed training to move the bottom end of the curve (those scoring between 1 and 3)curve shifted 24% after 6 months based on same commission measures.

Back office/admin team leaders - I asked them to measure anything to start with - they chose amount of 'paper' moved - in one team of 9 people they found one lady did 28% of the work - so designed training to get her to teach the rest!

Very simple - very effective.

By 'capitalist measures' I mean nothing more than profit, value (in $'s), shareholder value etc. Why? Because in the last example making everyone more productive through training would not add value unless the cost of the team was reduced (e.g. not replacing the next leaver)

Now, if anyone is interested in any non-capitalist measures I would be interested to hear what they are. Even in a hospital I look at patients treated per $ spent.

Still can't get through - try me on paulkearns@blueyonder.co.uk

Paul Kearns,

Thank You for your response. It is as you contend a standard approach, albeit known by different names.
As for very simple and effective as described. That's another matter for another
day.

Happy Orchids
Nero