The new hire aspect of this project has been completed, although opportunity has not presented itself to actually test its implementation for departments outside of the call center. Recurrent training is still a work in progress; however, I am in the process of completing the first trial run of the "Lunch and Learn" training sessions that were designed to promote professional development as opposed to focusing on job tasks. Overall the concept was accepted, although in the next few weeks I will begin exploring ways to improve employee participation.

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I provide training services in the aviation industry which also uses OJT as a predominant form of training for their technical workers. I have found that the managers who are not in agreement with training feel that training takes their people away from production. Often managers have a "turn around ratio" they must meet and they can't if employees are out.

I focus on the development of structured OJT which formalizes on the job training, providing consistency and documentation while not affecting the production as much as classroom training.

Recurrency training fulfills 2 purposes - refreshing knowledge/skills and verifying a person still maintains an appropriate level of performance. Recurrency training is mandated in the aviation industry. There are several approaches that can be used, but a lot depends on the company requirements or outside agency requirements if applicable.

Ok, I could go on and on... sorry, not sure I answered anything...

Sheila:

Have you thought of also including a "train-the-trainer" program to support the OJT?

I ask because I am on the same boat and we wanted to develop manuals per position, including lesson plans for the required tasks. However, we felt that it was important to have a TTT where the selected trainers (SME's) will learn the basics on training, such as communication skills, presentation skills, and specifics such as how to use a lesson plan, preparing for the session and creating lesson plans, completing the checklists, etc.

What are your thoughts? What about the rest?

It has been some time since this topic was addressed. What happened? How did it go? Where are you with the program now? Would love to hear details to learn from and help me in my early stages of training.

If they like OJT, you could put your expertise in to the task of structuring it appropriately to ensure that everyone receives the same quality level of training. There's a great book called Hands-on Learning that could be a good resource for you.