Is their any industry standand on the topic of trainers acting as a supervisor during new hire training and is required to deliver corrective action instead of having HR do it. It seems that a trainer should not be involved with this while being the facilitator. Thanks.
Intereseting question...I think that trainers are responsible for managing students and students' behavior during classes. That might mean taking a student aside to give feedback about using cell phones during class, or disturbing the class.
In that sense, the trainer is indeed acting 'like a supervisor' in the sense that he/she is giving feedback and guiding behavior.
Having said that, if a second incident occurred or the student was behaving in way that was really inappropriate or disruptive, the trainer probably would need to get local management (maybe HR, maybe not) involved.
I manage the training department of a large inbound call center where the trainers act as the supervisors during training in eery sense of the word, including writing up and terminating if necessary (after consulting with HR, of course). The only drawback to this arrangement is the time out of class required to administer corrective action or conduct the actual termination.
Thanks Mitch for your reply. I do agree the trainer does manager the classroom by keeping it from being disruptive, but they shouldn't be getting involved in the document dicipline of their participants. I am trying to find out if there is any documented standard by ASTD around this topic. Thanks for your reply.
I agree Brian. It is time consuming for the trainer to keep getting pulled out of class to administer the corrective action. This is one of the reasons we are trying to find some industry standard so we can bring this to our HR's attention. Thanks for your reply.