Please contact me. I have direct experience here (same industry), and some good resources (i.e. CU Week from iqpc which is coming up next month).

Thanks for all the great information.

Joyce,

I have had some experience with this. I would be happy to talk 1:1. *Note* I am not a consultant offering services for pay, just willing to share my past experiences/best practices. Posting on this board can be a bit infuriating. Fill free to email me at mikellaporte@yahoo.com